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Frequently Asked Questions

At Inbox Fitness, our goal is always to provide you with excellent customer care!

If you have any questions that are not answered below, or any suggestions on how we can make your Inbox Fitness experience better, please do not hesitate to contact us at 1-855-US-INBOX or through the Contact Us link below. We would love to hear from you!

Why Subscribe to Inbox Fitness?

When you subscribe to Inbox Fitness you get:

  • Exclusive Savings of Up To 80% OFF Top Fitness Brands
  • Freebies, Workouts, Recipes, Expert Tips & More

Customer Care Department

Have a question? Call us or email us anytime and we will be happy to assist you.

Phone: (855) US-INBOX 874-6269
Hours: 8:30am-5:30pm EST Monday through Friday

Email: customercare@inboxfitness.com

Security

  • We use 256-bit SSL encryption—the same security level that the United States banking system employs—to safeguard you and your personal information.
  • All transactions are processed, transmitted, and stored securely on a PCI compliant network.  Inbox Fitness is committed to using the highest security standards available.
  • Please see our Shop with Confidence page for more details.

HOLIDAY DELIVERY

How can I ensure that my package makes it in time for the holidays?

To ensure that your package arrives in time for December 25th, please place your orders by December 18th.  If you require special attention please contact our customer care department.

Can Inbox Fitness include a gift receipt in the package?

Yes. All of our orders ship with a gift receipt; a dollar amount is never shown.

Can Inbox Fitness include a special gift message in the package?

Yes. We can add to the package any message you would like to include.  During checkout, simply write your message in the “Delivery Notes” box, and it will be included with the packing slip.

SHOPPING AND SITE QUESTIONS

How do I find products?

Our Stock Room will give you access to our entire inventory. It is divided by categories. In order to find the products that you want, you can search by keyword using the search field at the top right of the screen, or you can browse for items by using the links on our Home Page. These include daily deals and personalized recommendations tailored to your fitness goals.

How do I find out more information about products?

To learn more about the products on www.inboxfitness.com, you can click on the product to read more about it. If you have general questions that are not answered online, please contact our Customer Care department. You can also visit the website of the product’s manufacturer and contact them for detailed information.

What supplements should I take?

Part of what Inbox Fitness offers is recommendations for items that may help you meet your goals. Please keep in mind that you should check with a healthcare professional about any fitness regimen that you are using, including both exercise and the supplements that you would like to take.

How do I make changes to my cart?

In order to add products to your cart, navigate to the product that you want, and then click the product’s "Add to Cart" button.

What do I do if the website is not working correctly?

If you are experiencing problems with the website, please contact us at 1-855-US-INBOX. We will resolve the problem for you as quickly as possible.

QUESTIONS DURING THE ORDER PROCESS

How do I place an order?

To place your order, click on Your Cart and then check out. Our online ordering system is designed to make it as easy as possible to order the products that you want. If you experience any difficulties, please just contact us at 1-855-US-INBOX and we will be glad to assist you with your order.

What payment methods do you accept?

We gladly accept all major credit cards: Visa, Mastercard, American Express, and Discover.

How do I use store credit?

To use store credit, for example if you have exchanged an item, you would place an order and then choose the option to apply store credit.

QUESTIONS AFTER ORDERING

Has my order shipped?

After your order ships, you will receive an email with your tracking number and the shipping method by which your order was sent.

How do I check on the status of my shipment?

You can use the tracking number that you receive via email to find out the status of your shipment by going to the appropriate shipping website, which will also be listed in your email.

What if my item didn’t arrive when I was expecting it?

If your item did not arrive within the estimated time frame that you were given at checkout, please contact Customer Care at 1-855-US-INBOX. We will be glad to assist with tracking your package. If you paid for expedited shipping and your package did not arrive within the expected time frame, we will refund your shipping cost.

How do I cancel my order?

If you wish to cancel your order, please contact us within 20 minutes after ordering. If your request is received more than 20 minutes after you ordered, we will not be able to guarantee that the order will be cancelled successfully. We apologize in advance, but due to incurred costs from our suppliers, we do charge fees for order cancellations received after 20 minutes. If the order has already been processed, it will be subject to an $12 fee and a 10% restocking charge.

How do I change my order?

If you contact us to change your order within 20 minutes after the time of placing the order, we can make the change right away. Otherwise, changes to orders follow the same process and may be subject to the same fees listed above under order cancellations ($12 fee and 10% restocking charge). This includes address changes and modifications to the item(s) requested.

What if a product is out of stock?

If a product that you have ordered is out of stock, you will receive an email from the Customer Care team informing you of this fact. Sometimes there will be an option for orders with multiple parts to be sent as separate shipments. If this is the case, typically you will be informed ahead of time and given the option to approve the split shipment.

QUESTIONS AFTER RECEIVING YOUR ORDER

Why aren’t all my items in the box?

It may be that you will be receiving multiple shipments from different manufacturers. Please feel free to contact Customer Care by clicking on the Contact Us link if you would like to know how many shipments you will be receiving or to make sure that you are not missing any items.

Why did I receive multiple tracking numbers?

It may be that you will be receiving multiple shipments from different manufacturers. These may be shipped separately from different Distribution Centers and with different tracking numbers.

What if I want to return items from different suppliers?

Please contact Customer Care regarding any return requests. Customer Care will verify that the items in question can be returned and will let you know how to proceed with the return. This may involve shipping items to multiple locations.

RETURN QUESTIONS

What is your return policy?

We want you to be satisfied with the items you have purchased, and we understand that sometimes products need to be returned. Our policy is that if less than 30 days have passed since your order was placed, and the item is in resalable condition, you can return the item. Please contact Customer Care to start the return process, and please wait until you have received your RA# before you send back the merchandise. Please see our Return Policy for further information and if you have any additional questions, please let us know.

What is an RA Number?

An RA number is an internal tracking number that we use to track your return. After you contact us and start the return process, within 3 business days you will receive an RA number. After that you will have 10 days to ship your return, writing the RA# on the outside of the packaging that you use. This process helps us make sure that you will receive the proper credit for your return

Will I have to pay shipping on my return?

If the reason for the return is an "end user" reason such as that you do not like the product, or ordered the wrong item, the shipping charges will be a responsibility of the customer. However, if it is not an end user reason, then you will not be responsible for the shipping charges, whether the shipping is to send the item back to the Distribution Center or to send out the corrected order (in the case of receiving the wrong product).

What happens if I received the item I received is damaged?

If you receive an item which is damaged, please Customer Care within 24 hours. Inbox Fitness is not responsible for damages beyond its control.

What happens if the item I received is incorrect or an item is missing?

If you receive your shipment and it is not what you ordered, please contact Customer Care. We will send out the correct item as soon as possible, and will email you a shipping label that you can use to return the incorrect item to the Distribution Center. If an item is missing from your shipment, please contact Customer Care within 24 hours.

Do you charge a restocking fee for returns?

If the reason for the return is an "end user" reason such as that you do not like the product, or ordered the wrong item, then the shipping charges will be the a customer responsibility and a 10% restocking fee will be applied.

How do I exchange an item?

If you would like to exchange an item, please follow the process outlined in the Return Policy, and when you contact us to let us know that you will be returning the item, please let us know that you would like to exchange it for another item, and we will make sure that you receive a store credit for this purpose.

SHIPPING QUESTIONS

What shipping methods do you have?

We have researched many shipping methods and chosen the options that provide excellent value and convenience for our customers. We offer standard shipping, overnight shipping, and two day shipping. If you prefer a specific carrier or have any questions, please contact us at 1-855-US-INBOX for more information.

How much will the shipping charges be?

The cost to ship your items may vary depending on what you order and where you live. To find out how much your shipping will be, add the items you want to your cart and click checkout. For your convenience, you can view all of the options and costs for shipping before you actually confirm and pay for your order. Depending on your order, your shipping may even be free!

How long will it take to receive my package?

If you choose standard shipping, your order may take 7 - 14 days to get to you, or more. We recommend choosing overnight or 2 day shipping if you need your items quickly. If you have any questions about how long it is taking to receive your order, please contact us at 1-855-US-INBOX for more information.

Will I receive notification when my package ships?

Absolutely! You will receive an email from us once your order has been shipped out.

Will I get a tracking number?

Yes! You will receive a tracking number by email for each shipment that goes out to you from InboxFitness.com. The same email will contain information on how to track your package. If you are having trouble tracking your package or have not received it when you expected to, please contact us at 1-855-US-INBOX and we will be more than happy to assist you with finding out the status of your shipment.

Will you ship to PO Boxes?

Yes, we will ship to PO boxes! You will just want to choose the P.O. Box shipping option at checkout.

Do you ship to APO/FPO military addresses?

Yes, we will ship to PO boxes! The shipping fees will be the same as if you are shipping to the USA. You will just want to choose the P.O. Box shipping option at checkout.

Do you ship outside of the United States?

At this time, we ship to United States addresses only. However, check back in the future to see if this has changed.

Are you able to send my order overnight?

Yes! As long as we receive your order early enough in the day, we can get your order to you the next day. You can order items with overnight shipping through our website. For most items, as long as you place your order before 1PM Eastern Time, the order can be sent overnight. Please contact us at 1-855-US-INBOX if you have any additional questions about receiving your order the next day.

When will my order ship?

We want you to receive your items as soon as possible (and be as satisfied as possible with your purchase!). Therefore send out orders the same day whenever possible. If you have any additional questions regarding how long it will take to receive your order, please just contact us at 1-855-US-INBOX.

ACCOUNT QUESTIONS

What is your privacy policy?

We want to protect the privacy of your personal information. Please see our Privacy Policy and if there are any questions, please contact Customer Care at 1-855-US-INBOX.

How do I unsubscribe?

We would be sorry to see you go, and if there is anything we can do to improve your experience so that you would consider remaining a part of Inbox Fitness, we would encourage you to contact us before unsubscribing. If you decide to unsubscribe from Inbox Fitness, you can start the process by contacting Customer Care.

How do I log in if I have forgotten my password?

If you need to reset your password, please click on the link on the sign in screen that says "I forgot my password." You will be given the option to enter your email address so that an email can be sent that will provide you with options to reset your password.

How do I change my address or contact information?

In order to change your address or other contact information, log in to your account and click on My Account, then My Account Info. You will be able to update all of your personal information.

How do I contact you?

Please feel free to contact Customer Care any time at 1-855-US-INBOX. Inbox Fitness provides the benefit of being able to reach a live customer service agent 24/7.

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